Our client is a global grocery & general merchandise retailer. With around a million employees spread around the world, good management solutions are crucial and might improve the employee experience as well as support costs reduction.
Facing the problem
Previously some of the client’s internal operations had been done manually, or using legacy PN systems. From a customer perspective, it was a very time-consuming solution, which involved a lot of people.
We have created a fully automatic solution which improved all manual processes. We have prepared an application which allows a single user to manage data from different databases in one place, track the record changes and reduce the paperwork.
It was a very profitable investment for our client as the costs of internal operations have dropped significantly, saving the client millions of pounds and greatly improved operation time and quality.