SyncDesk, a Danish company, aimed to enhance hotel front office operations by creating a user-friendly system for managing guest and hotel information. They developed a cloud-based B2B SaaS web application to boost the hotel’s competitive edge. During the MVP stage of the project, they recognized the need for usability improvements.
Once the client reached out to VirtusLab for assistance, we improved the user interface by using a Design System named Tetrisly. We streamlined processes, cut steps and features, and made it more user-friendly. This resulted in consistent service and a better guest experience.
Our client aimed to support hotel front desks during high guest volume, staffing challenges, and communication issues among staff members. Therefore, they created a Minimum Viable Product (MVP) called SyncDesk, designed explicitly for hotels focusing on enhancing service consistency. However, due to limited funds and a lack of expertise in creating a user-friendly solution, the client sought help from VirtusLab. They required assistance with:
VirtusLab received wireframes and a specific brief from our client to start with. By challenging SyncDesk’s concepts, we overhauled the design and proposed crucial enhancements. During the whole process, we regularly stayed in touch to gather feedback, ensuring the industry-specific requirements were met. In the end, we:
VirtusLab delivered dev-ready designs that are clean and user-friendly. Additionally, we provided a complete user journey with all necessary interactions and empty states. The new solution resulted in:
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